maju24 Privacy Policy

1. Personal Information We Collect

maju24 collects personal information from players through several means, including during the account registration process, gaming activity, and interactions with our support team. Information collected includes but is not limited to:

• Identity Information: Full name, date of birth, gender, identity card number (MyKad) or relevant identification document, and nationality.
• Contact Information: Email address, mobile phone number, and mailing address where applicable.
• Financial Information: Details of the payment methods used, such as e-wallet account numbers, bank account information for FPX purposes, and the transaction history of deposits and withdrawals.
• Account Information: Username, gaming activity history, records of bonuses and promotions used, and your game preferences.
• Technical Information: IP address, browser type, device operating system, login session data, and general location information based on your IP address.

2. How We Use Your Information

Personal information collected by maju24 is used for the following purposes:

• Account Management: Creating, verifying and managing your player account, including required identity verification processes.
• Transaction Processing: Processing deposits from RM20 and withdrawals with a processing time of 10 to 45 minutes via your preferred payment method.
• Service Provision: Providing access to all games and betting products on the maju24 platform, including online slots, live casino, sports betting, virtual sports and crash games.
• Service Communications: Sending important information relating to your account, transactions, security updates, and changes to our terms of service.
• Customer Support: Enabling our 24/7 support team to provide accurate and effective assistance in Malay and English.
• Regulatory Compliance: Meeting legal obligations under our international licence, including Know Your Customer (KYC) procedures and anti-money laundering measures.
• Platform Improvement: Analysing aggregated usage patterns to improve the performance, interface and overall experience of the maju24 platform.

3. Information Sharing and Disclosure

maju24 does not sell, rent or trade player personal information to any third party for independent marketing purposes. However, we may share your personal information in the following circumstances:

• Service Providers: Technology providers, payment platforms, and technical service providers involved in operating our platform. All such parties are subject to strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or request from regulatory authorities with jurisdiction over our operations.
• Security Protection: In cases where sharing information is necessary to detect, prevent or address fraud, illegal activity, or security threats to the platform and its users.
• With Your Consent: For any other purpose that requires information sharing, we will obtain your explicit consent beforehand.

4. Data Storage and Security

maju24 employs comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• Encryption: All data transmitted between your device and maju24 servers is protected using TLS (Transport Layer Security) protocols. Stored data is also encrypted using AES-256 standards.
• Access Controls: Access to player personal information is restricted to staff who require it to carry out their duties, with detailed permission controls in place.
• Continuous Monitoring: Our systems are monitored at all times to detect and respond to any suspicious activity or intrusion attempts.
• Retention Period: Personal information is kept for as long as necessary to fulfil the purpose of collection or as required by relevant laws. After that period, data will be securely deleted or anonymised.
• Data Backups: Data is regularly backed up to secure and redundant locations to ensure continuity of service.

5. Cookies and Tracking Technologies

The maju24 website uses cookies and similar tracking technologies to improve platform functionality and your user experience. The types of cookies we use include:

• Essential Cookies: Cookies required for basic website operation, including session authentication and security functions. These cookies cannot be disabled.
• Functional Cookies: Cookies that allow the platform to remember your preferences such as language, display currency, and game settings to improve ease of use.
• Analytical Cookies: Cookies that help us understand how players interact with our platform, enabling us to make ongoing improvements. Data collected is aggregated and not personally identifiable.
• Marketing Cookies: Cookies used to display promotional content relevant to your interests. You can choose not to accept this type of cookie.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the maju24 platform.

6. Your Rights Regarding Personal Data

As a maju24 player, you have the following rights regarding your personal information:

7. Cross-Border Data Transfers

As maju24 operates under an international licence, your personal information may be processed and stored on servers located outside Malaysia. In all such data transfers:

• Data transfers are carried out with adequate safeguards in place, including data transfer agreements that comply with recognised international standards.
• Data recipients in other countries are required to comply with security and privacy standards comparable to those we practise.
• We only transfer data to jurisdictions that have an adequate level of data protection or where additional protective measures have been implemented.

8. Children's Privacy and Age Restrictions

The maju24 platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.

All account applicants are required to confirm that they are at least 21 years of age at registration. Our identity verification (KYC) process is designed to ensure compliance with this age restriction requirement.

If we find that personal information of an individual under the age of 21 has been collected without proper consent, we will take immediate steps to delete that information and close the account in question.

If you believe that a child or minor may have created an account on our platform, please contact us immediately at [email protected].

9. Changes to This Privacy Policy

maju24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made:

• The "Updated" date at the top of this document will be updated to reflect the date of the latest amendment.
• Players with active accounts will be notified via email or in-platform notification of any material changes.
• The latest version of the Privacy Policy is always available on the maju24 website for your reference.
• Continued use of the maju24 platform after amendments take effect will be considered your acceptance of the amended Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, you may contact the maju24 Privacy and Data Protection team through the following channels: